Payment Policy

At Lumiouz Lights, your payment security and convenience are our top priorities. We offer a range of trusted and widely used payment methods to ensure a seamless shopping experience for our customers in the United Kingdom.

Payment Security

At Lumiouz Lights, safeguarding your payment information is paramount. We use secure payment gateways and SSL encryption to keep your data private and protected. All transactions are handled by trusted third-party payment processors that adhere to the highest security standards. Your financial information is never stored on our servers, ensuring complete confidentiality and security during every purchase.

Accepted Payment Methods

To provide you with flexibility and ease of payment, we accept a wide range of options:

Visa, MasterCard, Maestro, and American Express: Make secure payments using your debit or credit card. Transactions are processed instantly, giving you a smooth checkout experience.
PayPal: Pay with confidence using PayPal, which provides an additional layer of security by allowing you to pay without sharing your card details directly on our website.
Apple Pay: Enjoy fast, secure, and convenient payments using these mobile payment solutions directly from your smartphone or computer.
Klarna: Take advantage of flexible payment options and split your purchase into convenient installments, subject to approval by Klarna.

Currency

All transactions are processed in British Pounds (GBP). If you are shopping from outside the UK, your bank may charge additional fees for currency conversion. Please contact your bank for details regarding any applicable fees.

Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. To ensure that you receive all updates, please provide a valid email address at checkout. If you do not receive the confirmation email, please check your spam or junk folder, or reach out to us for assistance.

Failed or Declined Payments

Occasionally, payments may be declined or fail due to reasons such as insufficient funds, incorrect payment details, or bank restrictions. If your payment is unsuccessful, we recommend double-checking your information or trying an alternative payment method. If the issue persists, please contact your bank for clarification or support.

Payment Issues and Disputes

If you have any concerns or disputes regarding a payment, please get in touch with us immediately at support@lumiouzlights.com. Our customer service team is here to assist you and resolve any payment-related issues promptly. For return and refund information, please refer to our Return & Refund Policy.