Yes, you may cancel your order within 24 hours of placing it or before cut off time by contacting our customer support at support@lumiouzlights.com. See full details on cancellations in our Return and Refund Policy.

Please contact us within 24 hours or before the daily 17:00 cut-off time to change your delivery address. Learn more in our Shipping Policy.

Shipping typically takes 5–10 working days after a 0–3 working days processing period. More info in our Shipping Policy.

The courier will either attempt a second delivery or drop the parcel at a nearby collection point. For full details, refer to our Shipping Policy.

Contact us within 14 days of receiving your item at support@lumiouzlights.com and include your order number and reason for return. Read the full Return and Refund Policy for steps and conditions.

You are responsible for return shipping unless the item is damaged, faulty, or incorrect. Review our Return and Refund Policy for exceptions and return instructions.

We accept Visa, MasterCard, Maestro, American Express, PayPal, Apple Pay, and Klarna.

Please check your payment details and try again. If issues persist, contact your bank or reach out to us at support@lumiouzlights.com. Find guidance in our Payment Policy.

Yes, all data is encrypted and processed securely via SSL. We use secure third-party payment gateways and never store payment info. Learn more in our Privacy Policy.

Yes, you may request data deletion unless it must be retained for legal or administrative reasons.

First, check the tracking link provided in your dispatch email. If still unresolved, contact us immediately. See tracking and delay info in the Shipping Policy.

Please contact us right away with supporting photos. We’ll offer a replacement or refund.
Full procedure outlined in our Refund Policy.